Göttingen - 7/12/18
SAP C4C implementation at sfm medical devices GmbH
sfm medical devices GmbH replaced its CRM system with SAP Cloud for Customer (C4C) in the course of converting to a new ERP system from SAP. The goal of the new implementation was to ensure smooth communication between the two systems via an interface, and to guarantee data security.
"Our new CRM system had to include all modern possibilities and offer security for the future. Smooth data integration into our ERP system was also especially important to us, and going live without interrupting business operations," is how Albert Busch, Head of Marketing at sfm, explains the initial situation. SAP Cloud for Customer was quickly chosen, as sfm's management found the functionality of SAP C4C and Sycor's services for the ERP introduction convincing.
Sales representatives, customer service and marketing at sfm were able to work with the new system after a project term of just two months. "Sycor perfectly adjusted for the differences between our business processes and the standard C4C system settings. The system offers ideal functions for a global operation with a real-time interface to the SAP ERP base," Albert Busch sums up.
- Central and international access to relevant customer data
- Seamless data integration between SAP ERP and SAP C4C
- Easy opportunity recording and qualification
- Individual sales controlling and reporting
- Guaranteed data security