Solutions & Products
|Link to printed page:||http://en.sycor-group/corporate/portfolio/managed-services/|
|Printed on date:||8/24/17|
Count on Sycor's managed services and focus on your core business while your IT runs smoothly. With Sycor managed services, you have a comprehensive range of services available to you around the clock – from technical solutions such as system operation or infrastructure services to functional support for your applications including Microsoft, SAP, and Easy. Your IT support is provided using standardized service processes, mainly remotely by the Customer Competence Team assigned to you. The team is familiar with your processes and, in addition to providing application support, can also assist you with optimizing your business processes on request.
Sycor managed services are based on central Enterprise Service Management and access to the services via the Sycor Service Desk. It centrally processes all inquiries and reports from your organization, routing them to the respective Customer Competence Teams for solution finding when necessary.
Enterprise Service Management administers all services in the managed services segment and their contractual delivery – naturally on the basis of ITIL V3. What's more, Enterprise Service Management at Sycor provides you with advice for optimizing your service and support processes and/or your service organization. Consulting can be independent of service delivery.