Link to printed page: http://en.sycor-group/corporate/portfolio/operating-services/
Printed on date: 4/28/17

Comprehensive Operating Services

- Designed for Midsize Enterprises

Our operating models designed for midsize enterprises are flexible, individual, reliable and scalable

Betrieb, Hosting & Outsourcing von SAP - Managed SAP
As a full-range IT service provider geared towards midsize enterprises, we offer you comprehensive IT operating services: we professionally operate parts or all of your IT systems in our or remotely in your data centers. For example, this includes your ERP systems (SAP and Microsoft Dynamics AX), your LAN/WAN, your telecommunication and/or unified communications landscape or any of your application servers with hosting on demand. In any case, your IT organization is relieved of routine tasks. We are guided by your individual requirements – and you select services to meet your needs. With our scalable offerings and solutions, you remain flexible even as conditions change. You can rely on us. That's a promise.

Fair, Transparently Calculated and Quality-Oriented

We offer standard support hours or year-round 7 x 24-hour support. Binding service level agreements (availability, support hours, response times etc.) and transparent, fairly calculated prices form the basis of our cooperation. You always know what you can expect from us and at what cost. Our service processes (change, incident and problem) are quality-oriented and ITIL-compliant. You have access to our German-language service hotline.

Elements of our operating services:

  • ITIL-based and QM-certified processes for incidents and changes
  • Binding service level agreements (availability, support hours, response times etc.)
  • Monitoring and alerting
  • Reporting
  • Backup and recovery
  • Support management
  • Performance management
  • Data center in Germany
  • German-language hotline (standard or premium)

Professional, comprehensive IT operating services for midsize enterprises – with convincing quality, optimized availability and the best possible security.

Sycor Managed
Business Cloud

In our data centers: IT operating services of convincing quality with optimized availability and security.

  • Binding SLAs
  • German-language hotline
  • All-round worry-free package
more

Sycor Managed
Services

In your data centers: we administer your IT remotely and guarantee security, efficiency and functionality.

  • Relief for own resources
  • Expert know-how
  • Binding SLAs
more

Sycor Hosting
On Demand

Sycor hosting on demand: flexible server resources for your applications according to your needs. Secure, scalable, available.

  • Monitoring and management
  • Professional operation
  • Cost reduction
more
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