Quality-Assured IT Support
With application support according to ITIL, we meet the requirements of our midsize customers for practical, effective support for applications that are often mission-critical. Permanently appointed experts who are familiar with the business processes of our customers are available under a central hotline number or via e-mail. All activities are recorded and documented in a call management tool. Upon request, this tool can also be made available to the customer for data entry and status tracking via the internet. Integration in customer tools for documentation or change management is possible as well. Regular service reporting that covers calls, costs and optimization potential makes controlling easier for IT and company management.