Link to printed page: http://en.sycor-group/dynamics-ax-rental/services/overview-services/
Printed on date: 6/25/17

Overview of Our Services

Full service for Microsoft Dynamics AX 2012 and the Microsoft portfolio along your IT-supported value chain.

Fotolia_48279657_Subscription_Monthly_XXL© Monkey Business - Fotolia.com

Competent, reliable and available globally – Sycor services


We are your contact for all services related to Microsoft Dynamics AX 2012 and the following productivity applications: Microsoft Exchange, Microsoft Lync and Microsoft SharePoint. Furthermore, we provide competent and goal-oriented advice in the areas of Microsoft license and software asset management as well as mobility.

With the extensive Microsoft Dynamics AX 2012 expertise of our consultants and developers, our certified project management process model proven in practice and the Microsoft Dynamics Sure Step method, we reliably reach the established goals. We appoint our skilled project managers with national and international customer experience to positions that are crucial for success. We consistently maintain tight control over the established schedule and budget. With our large, experienced team of consultants and developers as well as our partners, we ensure the global implementation of Sycor.Rental and our other solutions.

Our own quality standard applies at all times: we are only satisfied when you are!

A brief overview of the Sycor services is found here:

Our consulting services:

  • We advise you on the basis of established industry, process and Microsoft Dynamics AX know-how
  • We show you how to put the comprehensive ERP functionality of Microsoft Dynamics AX to optimum use for your company
  • With our consulting services, you get the most out of multi-currency and multi-language support as well as the intercompany functions offered by this solution
  • We work with you to find the right balance between using the standard processes and mapping your individual business processes in the system
  • With us you find the optimum IT infrastructure for your business

Our development services:

  • ISO-certified development services
  • Problem analysis, consulting, conceptual design and programming of software solutions
  • Expansion and optimization of Microsoft Dynamics AX solutions, or adaptation to your processes
  • Solutions for the migration of data from legacy systems, and interfaces that may be required to third-party solutions
  • From minor adaptations to custom programming

Our training offers:

  • Individually coordinated training for your employees
  • Training for small groups or large organizations
  • On site with you or in our facilities
  • User and key user introduction to using the functionality
  • Training for standard functions, or for extensions and functions tailor-made for you by us

Our support services:

  • Qualified, multi-lingual 1st, 2nd and 3rd-level support
  • A team of permanent contacts per customer
  • Contact by e-mail or telephone between 8:00 am and 5:00 pm
  • Integration of support even before the go-live for optimum knowledge of the Microsoft Dynamics AX solution and the system landscape
  • Efficiency gains through direct access by our support to the production system of our customer
  • Support processes according to ITIL
  • Our own help desk tool with customer access: Sycor.AX SolutionManager

Our technical project services:

  • Concept design, including sizing of the Microsoft Dynamics AX environment
  • Hardware delivery
  • Operation including backup and recovery for MS SQL database servers (with optional shadow database), AOS servers, terminal servers and any other Microsoft servers required (such as SharePoint or Exchange).
  • Installation of the solution – hardware, operating system, database, application and backup
  • Optional AX application support

Our hosting services:

  • Operation in our data centers or remotely in your data centers with up to 24/7 support
  • Two data centers (plus disaster recovery data center)
  • Operation of hardware, operating system, databases, applications (Dynamics AX and MS terminal services)
  • Comprehensive support, including system monitoring and management
  • Performance optimization
  • Installation of patches, hot fixes and service packs
  • Identification, localization and elimination of errors
  • Backup and recovery
  • Central support hotline for basic applications and technologies
  • Binding service levels for availability, response and processing times

Interested? Do you have any questions? Please contact us!

Local Contact Americas
Local Contact Europe
Local Contact Asia-Pacific
ERA Microsoft competencies of Sycor Group ARA American Rental Association - Associate Member Microsoft Dynamics Certified for AX 2012