Solutions & Products
|Link to printed page:||http://en.sycor-group/dynamics-ax/services/hosting/|
|Printed on date:||9/24/17|
Like all our services, our operating services are always tailored to your needs. We help you select the services you really need. We operate your systems either at your or our location in one data center or two mirrored centers (we can also provide a disaster recovery data center). You have the option of standard support hours or 7 x 24-hour support year-round for the normal or high availability of your systems. Our collaboration with you is based on binding service level agreements that cover availability as well as response and processing times.
Most importantly, we operate your entire package, including hardware, operating systems, databases, Microsoft Dynamics AX applications and additional applications such as MS terminal services.
We offer a central support hotline for your basic applications and technologies, and respond to your questions during day-to-day operations. We also monitor and manage your systems—quality assured. In addition to performance monitoring, our services include importing patches, hot fixes and service packs, identifying, isolating and troubleshooting errors, providing backup and recovery, installing software release upgrades and ensuring user management.