Link to printed page: http://en.sycor-group/dynamics-ax/services/support/
Printed on date: 10/23/17

All-round worry-free package:

Sycor Customer Service for Microsoft Dynamics

Sycor Customer Service für Microsoft Dynamics
We continue to support you even after going live: With our comprehensive Customer Service, we make sure your employees can use the Microsoft Dynamics applications to best advantage at all times. We help eliminate problems. Quickly, easily, and reliably. We ensure short processing times by involving our Customer Service experts in projects early on – so they are familiar with the customer's system landscape.

With our experienced Microsoft Dynamics experts in Germany, Austria, and the USA, we ensure that you can reach our Customer Service between 8:00 am and 10:00 pm – by e-mail or telephone.


Extensive know-how for optimum service


Our employees provide 1st, 2nd and 3rd-level support. We also cover 4th level support thanks to our direct line to Microsoft. Our extensive know-how encompasses classic application support for Microsoft Dynamics 365 and all previous versions (Microsoft Dynamics AX, AX 2012, AX 2009, AX 4.0, and Axapta 3.0) on the one hand. On the other hand, we cover matters related to operations with our Hosting Support – including sizing, server, and performance. Sycor Customer Service also provides you with access to our expertise in the fields of trade & logistics as well as financial accounting.

For Customer Service, this means we find solutions to any problem related to your Microsoft Dynamics application!

Benefit from our Customer Service:

  • Sycor Customer Service employees receive intensive training, always keep their know-how current, and are Microsoft Dynamics certified.
  • We are your contact for applications and operations service.
  • • We structure the support request workflow using clearly defined and certified ITIL processes and maintain an overview through uniform documentation.
  • We increase efficiency with direct access to your live system. This facilitates troubleshooting and problem resolution.
  • We provide you with standard templates for creating support requests so that our staff has all the information required for processing right from the start.
  • We ensure the traceability of processing with a dedicated helpdesk tool.

Would you like to learn more about our Customer Service? Please contact us. We are happy to advise you!

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