Microsoft Dynamics AX for Service Providers and Service Companies
Sycor.ProfessionalService – the fully integrated solution
Sycor Announces Participation in EMEA
The Microsoft Dynamics Industry Partner Program is designed to better serve our customers in priority industries and to work with the most innovative companies to provide tailored solutions that enable businesses to better engage with their customers.Read Press Release!
Service and project-oriented organizations have to perform a difficult balancing act today: they need to increase sales while meeting increasing customer expectations regarding responsiveness and transparency in addition to producing the next generation of experts and retaining their loyalty to the company. Beyond these objectives, service providers must not lose sight of their quality of service and margins.
This is why successful companies increasingly count on an integrated approach to surmount key business challenges, combining the following aspects:
Development and management of profitable business relationships
- Effective marketing and acquisition models
- Continuous optimization of services and cross-selling opportunities
- Supporting customers in neighboring and foreign markets
- Negotiating cost-effective service level agreements
Procurement and proper deployment of personnel, knowledge and financial resources
- Hiring the right employees, performance management
- Integration of employees from other language and cultural groups
- Proper assignment of intellectual capital and suitable resources
Innovations and dynamic employees, processes and networks
- Deploying the right employees with the right technical skills at the right time – anywhere in the world
- Hybrid service teams
- Support for remote servicing
- Project controlling and transparency
Transparent processes for useful information and better results
- Real-time transparency in service and billing processes
- Situational awareness in regards to opportunities and risks
- Compliance with a variety of changing rules and regulations
Sycor.ProfessionalServices – the solution for service companies
We pursue this integrated approach with Professional Services for Microsoft Dynamics® AX – the fully integrated ERP industry solution – and our expert teams, helping service providers and service companies optimize their business processes.
Among other things, our customers benefit from:
- Comprehensive transparency in financial, resource and project management
- Better budget and cost control as well as shorter billing intervals
- Optimum positioning and capacity utilization for their teams
- Closer cooperation and communication between customers, partners and employees in an international environment
We are the right contact for you in the following fields:
- Project service provider
- Maintenance and repair
- Mobile goods rental
- Logistics service provider
With the successful introduction of Microsoft Dynamics AX we facilitate inventory management for port models for business customers and data exchange for accounting systems for the telecommunications group (Telekom Deutschland GmbH & T-Systems International GmbH). We made customer-specific adaptations in the management of billing and telecommunications accounts and in importing and invoicing already priced connection data. In addition, we created various interfaces to third-party systems (e.g., SAP).
Implementation and Migration
Sächsischer Landeskontrollverband e.V. offers laboratory services for agricultural companies, sale of ear tags, and livestock management, among other things. We first implemented Microsoft Dynamics AX 2.1 and then performed the migration to AX 4.0 and later to Microsoft Dynamics AX 2012 R2. With our help Microsoft Dynamics AX is now positioned as the central accounting and management system, including various interfaces to special laboratory systems.
The accounts receivable and accounts payable, storage, and financial and assets accounting modules are used. We integrated the VVVO (Viehverkehrsverordnung – Cattle Commerce Directive) and the MLP (Milchleistungsprüfung – Milk Production Inspection). The overall system was consolidated as an "industry solution".
Microsoft Dynamics AX 2012 R2 Implementation
At Landeskontrollverband Berlin-Brandenburg e.V. (laboratory services for agricultural companies, sale of ear tags, and livestock management) we introduced Microsoft Dynamics AX 2012 R2 (the system version of the Sächsischer Landeskontrollverband e.V.) and established it as the management system for compliance with the Cattle Commerce Directive (Viehverkehrsverordnung – VVVO).
Studsvik, a supplier of high-quality technical services in the areas of waste treatment, process optimization, decontamination, engineering, new construction, demolition and safety, has chosen Sycor as its service provider in the Microsoft Dynamics AX environment. Sycor employees provide consulting and support services for Microsoft Dynamics AX (70-user system), and have completed an upgrade of the solution.