Link to printed page: http://en.sycor-group/itk/outsourcing/managed-services/managed-microsoft-dynamics-ax/
Printed on date: 10/18/17

Managed Microsoft Dynamics AX

Tailor-made services provided by experts

Hosting, Outsourcing, Managed Dynamics AX
We operate your Microsoft ERP application on your behalf and work closely with you, for example to resolve performance and architecture issues. Your benefits: you can focus on your core competencies, do not have to concern yourself with the operation of your Microsoft ERP application and have a competent contact for all related questions. Our Microsoft Dynamics AX know-how and experience accumulated over many years enable you to focus on your core business and competencies – and you have the certainty of a competent, accessible contact by your side for all questions and requirements related to the use of Microsoft Dynamics AX (formely Axapta). In order to meet your requirements, we offer our services in three service packages; of course customized versions are available as well:

"Basic" Service Package

  • Basic operation of the server systems for Microsoft Dynamics AX

"Standard" Service Package

  • "Basic" services with integrated monitoring and incident management (identification, qualification and elimination of faults)

"Premium" Service Package

  • "Standard" services with additional change management (updates to guarantee system security)

Our Services for Microsoft Dynamics AX

  • Incident management (identification, qualification and elimination of faults)
  • Change management (installing patches, service packs etc.)
  • Monitoring and alerting
  • Reporting
  • Backup and recovery

We offer the following technical consulting services among others:

  • Installation and configuration
  • System and client copies
  • Release changes and migrations
  • Installation of Microsoft Dynamics AX support packages
  • Performance analyses and optimization
  • Application troubleshooting and error correction
  • Architecture and design consulting
  • User, authorization and licensing administration and consulting

Michael Zeiher

Sycor contact

Michael Zeiher

Technologie Services
Solution Manager

Phone + 49 551 490 2520

michael.zeiher@sycor.de

   
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