Link to printed page: http://en.sycor-group/itk/outsourcing/managed-services/managed-sap/
Printed on date: 8/22/17

Managed SAP

Efficient operation of your SAP system

Betrieb, Hosting & Outsourcing von SAP - Managed SAP

Sycor – flexible, scalable services tailored to meet the needs of your business


Do you want to focus more on your core business, handing over responsibility for the operation of your SAP system to a professional service provider? Then we are the right partner for you! We operate your SAP applications for you in a wide variety of configurations, and work closely with you, for example to clarify architectures or application extensions. Our SAP know-how for midsize enterprises accumulated over many years enables you to focus on your core business and competencies – and you have the certainty of a competent, accessible contact by your side for all questions and requirements related to the use of SAP.

Your business processes form the basis of the architecture for your SAP solution. Two-tier or three-tier, with connectors, interface systems or additional application servers as needed, we work with you to develop the right solution.

With our hosting services, we offer flexible capacity planning for your SAP landscape and resource delivery in our fully redundant virtualization environment.

Remote operation of your SAP HANA environment


Naturally we also operate your SAP HANA environment in your data center – irrespective of whether it runs in parallel to your existing SAP environment (sidecar approach) or as an application platform – and thereby ensure the trouble-free operation of SAP S/4HANA as well. You benefit from our professional operating services based on the ITIL standard and proven standard tools. This means you can rely on your systems and your IT department has more resources for other tasks.

In order to meet your requirements, we offer our services in three service packages; of course customized versions are available as well:

"Basic" Service Package

  • Basic operation of the server systems for SAP, including SAP standard reporting

"Standard" Service Package

  • "Basic" services with integrated monitoring and SAP incident management (identification, qualification and elimination of faults)

"Premium" Service Package

  • "Standard" services with included SAP fault processing, additional change management (updates to guarantee system security) and extended SLA

Elements of our Managed SAP services:

  • ITIL-compliant processing of incidents and changes
  • Response times defined in SLAs (service level agreements)
  • Monitoring and alerting
  • Reporting
  • Backup and recovery
  • Support management
  • Performance management

We are the right contact for the following products: SAP HANA, SAP S/4HANA, SAP ERP (ABAP and Java), BW, BO, PI, Bus.Conn., CRM, WCEM, SAP B1 with B1i/B1if and SAP Solution Manager.

We offer the following technical consulting services among others:

  • Installation and configuration
  • System and client copies
  • Release changes and migrations (SAP and database)
  • Installation of SAP support packages
  • Installation of SAP enhancement packages (SAP EhP)
  • Performance analyses and optimization
  • Application troubleshooting and error correction
  • Architecture and design consulting
  • User, authorization and licensing administration and consulting
  • Implementation of and consulting for SAP Solution Manager functions

Michael Zeiher

Sycor contact

Michael Zeiher

Technologie Services
Solution Manager

Phone + 49 551 490 2520

michael.zeiher@sycor.de

   
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