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Printed on date: 10/20/17

Microsoft Dynamics AX ERP Hosting

We handle the professional operation of your Microsoft Dynamics AX solution in our data centers. You can rely on an individual, flexible, reliable and scalable operating model.

Dynamics AX Hosting

Sycor Hosting for Microsoft Dynamics AX – the all-round worry-free package!

We operate your systems in one of our data centers, or mirrored in two data centers (disaster recovery data center available). You can choose standard support hours or year-round, 7 x 24-hour support with normal or high availability for your systems. Binding service levels for availability, support and response times ensure transparency and reliability in our cooperation with you. With central call entry, we ensure support for basis applications and technologies – we help you and answer your questions during live operation.  

The crucial point for you: we operate the complete package including hardware, operating systems, databases, Microsoft Dynamics AX applications and supplementary applications such as terminal services. We monitor and manage the systems with quality assurance. 

Sycor hosting for Microsoft Dynamics AX (formely Axapta) is tailored to you and the needs of your business. When your requirements change, our fully redundant, virtualized environments ensure flexible capacity planning and the provision of resources.    

You gain independence from internal resources and can rely on our current expert knowledge at all times! We operate your Microsoft Dynamics AX environment – secure and with high availability – while you focus on your business processes, employees and customers!

Our Operating Services – Hosting for Microsoft Dynamics AX

  • Operation in our data centers (plus disaster recovery data center) in Germany up to 24/7
  • Hardware, operating system, database and application operation (Dynamics AX and Terminal Services)
  • ITIL-based and QM-certified processes for incidents and changes (identification, qualification and rectification of faults)
  • Change management (installation of patches, service packs, hot fixes etc.) Binding service level agreements (availability, support hours, response times etc.)
  • Monitoring and alerting
  • Reporting
  • Backup and recovery
  • German-language hotline as central call entry for supporting the basis applications and technologies

Our technical consulting and project services:

  • Conceptual design, including sizing the Microsoft Dynamics AX environment
  • Hardware delivery
  • Installation of the solution – hardware, operating system, database, application and backup as well as configuration
  • Database copies
  • Release changes and migrations
  • Performance studies and optimization
  • Architecture and design consulting
  • Multilingual Microsoft Dynamics AX application support by request

Are you seeking a partner for the operation of Microsoft Dynamics AX?
If so, please contact us with no commitment on your part – we can do that for you!

Michael Zeiher

Sycor contact

Michael Zeiher

Technologie Services
Solution Manager

Phone + 49 551 490 2520

michael.zeiher@sycor.de

   
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