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Printed on date: 8/24/17

SAP ERP Hosting

We professionally operate your SAP systems in our data centers. SAP hosting by Sycor means operating models for midsize enterprises – flexible, individual, reliable and scalable.

SAP Hosting

Leave the operation of your SAP systems to us and focus on your core business!

Your SAP systems are of key importance for operating your business successfully. This means your systems should be operated as professionally as possible. In our hosted SAP services, we bundle our operating know-how for midsize enterprises to create flexible, scalable solutions with optimum availability. We offer customer-specific operating models for you by understanding and considering the general conditions you face. This makes you independent of internal resources. You can rely on our up-to-date expert knowledge at all times! You can choose standard support hours or year-round 7x24-hour support. Our German-language hotline is available to you in either case. With our fully redundant, virtualized environments, we ensure flexible capacity planning and resource delivery for you. SAP hosting services by Sycor – your all-round worry-free package!  

We operate your SAP applications for you in a wide variety of configurations, and work closely with you to clarify architectures or requirement extensions. Your business processes form the basis of the architecture for your SAP system. Two-tier or three-tier, with connectors, interface systems or additional application servers as needed, we work with you to develop the right solution.

SAP HANA and SAP S/4HANA experts

 
As an experienced SAP hosting partner – we have been certified continuously since 2002 – we professionally operate SAP HANA for you as well. We build your virtual SAP HANA environment for you based on VMware – irrespective of whether it is intended to work in parallel to your existing SAP environment (sidecar approach) or as an application platform – and ensure trouble-free operation. In doing so, we also lay the foundation for the reliable, high-performance use of SAP S/4HANA. We have developed three service classes for the various requirements of our midsize customers.  Naturally we also implement customized models for you at any time:

"Basic" Service

  • Basic operation of the server systems for SAP, including SAP standard reporting

"Standard" Service

  • "Basic" services with integrated monitoring and SAP incident management (identification, qualification and elimination of faults)

"Premium" Service

  • "Standard" services with included SAP fault processing, additional change management (updates to guarantee system security) and extended SLA

Elements of our services:

  • ITIL-based and QM-certified processes for incidents and changes
  • Binding service level agreements (availability, support hours, response times etc.)
  • Monitoring and alerting
  • Reporting
  • Backup and recovery
  • Support management
  • Performance management
  • Data center in Germany
  • German-language hotline

We are the right contact for the following products: SAP HANA, SAP S/4HANA, SAP ERP (ABAP and Java), BW, BO, PI, Bus.Conn., CRM, WCEM, SAP B1 with B1i/B1if and SAP Solution Manager.

We offer the following technical consulting services among others:

  • Installation and configuration
  • System and client copies
  • Release changes and migrations (SAP and database)
  • Installation of SAP support packages
  • Installation of SAP enhancement packages (SAP EhP)
  • Performance analyses and optimization
  • Application troubleshooting and error correction
  • Architecture and design consulting
  • User, authorization and licensing administration and consulting
  • Implementation of and consulting for SAP Solution Manager functions

Are you interested in our SAP hosting services? Please contact us!

Michael Zeiher

Sycor contact

Michael Zeiher

Technologie Services
Solution Manager

Phone + 49 551 490 2520

michael.zeiher@sycor.de

   
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