European launch of a sales force structure
Sycor mbs delivers European-wide multilingual training and testing services as well as a CRM Service Desk.
The decision for Sycor mbs as project partner was based on extensive experiences and reputation, established by Sycor mbs in the pharmaceutical sector.
Veeva, one of the fastest growing companies in this area, was chosen to deliver the CRM system. It is based on the Salesforce.com platform and is complemented by the iRep-App for the iPad. Concur, an expense reporting tool, and Veeva Vault, a content management system, were added during the project to the Sycor mbs services.
Testing & Training
Besides the development of the training material for five different countries with country specific changes, Sycor mbs also conducted the testing for the application at the respective headquarters.
The on-site end-user trainings by Sycor mbs have been delivered in local language to ensure, that questions and problems could be solved early.
Besides support activities in local language, Sycor mbs has taken over additional services for InterMune within the ongoing Veeva development process. This includes the setup of a Salesforce-for-Outlook-Connector and trainings for the InterMune employees in one of the many comprehensive Veeva Updates. Furthermore Sycor mbs deliver services for InterMune US and Canada regarding data load and data clearing.
Therefore Sycor mbs is a valuable partner for a growing company like InterMune.
European launch of a sales force structure (ongoing)
- Project goals: European-wide training, European-wide testin, European-wide CRM support
- All services in local language
- Development of training material
- Multilingual 2nd Level CRM support
More about the company:
InterMune Deutschland GmbH
Headquarters: Berlin, Germany
Products: global leader of idiopathic pulmonary fibrosis (IPF) therapies
SYCOR mbs GmbH
Director Business Information