Link to printed page: http://en.sycor-group/life-sciences/services/business-application-support/
Printed on date: 6/28/17

Business application support

Solution-oriented support for satisfied customers

Business Application Service - Business Application Support - application management itil
Disruptions of key business applications such as CRM systems can lead to critical situations and high costs for companies. But even smaller system problems are inconvenient and stand in the way of process efficiency. In accordance with the ITIL standard, Sycor mbs offers practical and effective application support to its customers. In doing so, we ensure high-quality results – from taking calls and identifying problems to problem resolution.

With a team of permanently assigned contact persons, we also ensure that you can contact "your" personal support representatives at any time. Plus there is the in-depth industry and process know-how of our experts. The result: fast error correction, minimal downtime and smooth business processes.

Are you interested in our business application support? If so, please contact us for a consultation with our experts – with no commitment on your part.

Unsere Leistungen im Überblick:

  • Dedicated Agents oder Shared Service (Multilingual)
  • Individuelle Servicezeiten
  • Access- und Configuration Management
  • Problem Management mit Workaround
  • Change-, Release- und Test-Management
  • Performance Reporting
  • Qualitätsmanagement (SLA, FAQ, Wiki, Coaching etc.)
  • ITIL-Standard

References

Logo Mölnlycke

Full Service CRM Support for Mölnlycke Health Care

Mölnlycke Health Care is a world-leading provider of single-use surgical and wound care products for customers, healthcare professionals and patients. With around one sixth of its 7,500 employees worldwide working in sales and marketing, the reliability of its CRM system is paramount.

Read reference

More

Referenz: Intermune

European launch of a sales force structure in cooperation with Sycor mbs

Sycor mbs delivers European-wide multilingual training and testing services as well as a CRM Service Desk.

Read reference
Referenz: Pfizer

IT Service Desk for sales reps

Sycor mbs has been operating for over 8 years as an outsourcing partner for the 1st level Service Desk for approximately 700 sales representatives from Pfizer.

Read reference
lilly

Service all around: Mobile Devices at grips

Everything from a single source: Three-tier iPad support with Mobile-Iron as MDM, project support, and supplier management for more than 600 mobile devices used by office staff and sales force of Lilly Germany.

Read reference
AstraZeneca

New support approach for Business Applications and iOS Support with Sycor mbs

SYCOR mbs GmbH is providing business application support for four different CRM systems and the administration of several iOS apps for AstraZeneca GmbH, a research leader in the pharmaceutical sector, over the next three years.

Read reference
Jörg Kühnel

Sycor mbs contact

Jörg Kühnel

Account Manager

Phone +49 551 38 39 824

joerg.kuehnel@sycor.de

 Ysura_GmbH_Logo_sw Veeva Partner SW Smbs: MS Partner Logo sw