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Printed on date: 8/22/17

Pharma business support

Full service for your field representatives

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With your field service employees making several thousand customer visits per year, your administrative effort is tremendous – from order entry and master data management to visit management and route planning to the calculation of bonuses. With our help, you can successfully coordinate your field service and order processing. Our goal: significantly simplified operating processes for you and your field representatives.

We offer full service for your CRM system and handle data management entirely on your behalf. We inform and train your field service employees with targeted training and supplementary learning aids. In doing so, we help your employees use the hardware and software professionally. In case of problems with the CRM system or hardware, your field service employees can confidently look to our service desk or business application support for assistance. We handle the entire rollout for you if desired. Thanks to our comprehensive services, you don't need to worry about a thing and can focus entirely on your core business.

Would you like to learn more? Then contact us for an appointment with our experts, with no commitment on your part.

Our services for your CRM system:

  • Operative CRM – business application service
  • Supplier management
  • Territory management (TRA)
  • Analytical CRM – sales force effectiveness
  • Qualitative and quantitative analyses
  • Quota and incentives
  • Sample management (German Pharmaceuticals Act § 47)

References

Referenz: Intermune

European launch of a sales force structure in cooperation with Sycor mbs

Sycor mbs delivers European-wide multilingual training and testing services as well as a CRM Service Desk.

Read reference

More

Referenz: Pfizer

IT Service Desk for sales reps

Sycor mbs has been operating for over 8 years as an outsourcing partner for the 1st level Service Desk for approximately 700 sales representatives from Pfizer.

Read reference
AstraZeneca

New support approach for Business Applications and iOS Support with Sycor mbs

SYCOR mbs GmbH is providing business application support for four different CRM systems and the administration of several iOS apps for AstraZeneca GmbH, a research leader in the pharmaceutical sector, over the next three years.

Read reference
Jessika Steckenborn

Sycor mbs contact

Jessika Steckenborn

Director of Sales

Phone +49 551 38 39 823

jessika.steckenborn@sycor.de

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