Have you implemented software from Veeva Systems? Or are you planning an implementation? Professional user training is crucial for subsequent user acceptance. We have put together four tips to help you select a suitable training partner.
1. Established know-how
Naturally your partner must have Veeva expertise above all else. Applicable experience and references in your industry are recommended as well.
2. Optimum prerequisites
Ideally your future training partner is also familiar with the typical processes of your core business. If your company is globally positioned or planning for international growth, the service provider should be able to conduct training in different languages as well. Flexibility is another basic requirement.
3. Interactive training
On-site training is anything but old school. We recommend face-to-face training for an implementation, and this should be individually tailored to the participants. An interactive training approach and corresponding course material are also essential. Virtual training on the other hand is only suitable as a refresher for certain content.
4. Integrated approach
Ideally your training partner is not only able to offer user training for Veeva, but also consulting and support. Then you get everything from one source, not only saving time but also benefiting from synergy effects.