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|Link to printed page:||http://en.sycor-group/microsoft/company/news/sycor_news/New-Dynamics-CRM-release-features-numerous-significant-enhancements/|
|Printed on date:||9/23/17|
Göttingen - 6/15/16
Microsoft is continuing its successful release policy in the customer relationship management (CRM) field. The "Microsoft Dynamics CRM Spring 2016 Wave" was published last week in the proven six-month rhythm.
Extensive new functions are now available for all customers using Microsoft Dynamics CRM in the cloud. We consider "Project Service" to be the highlight of this release. It offers new functionality for the comprehensive processing of project services in Dynamics CRM. Sycor is currently transferring this solution to internal demo systems and is already preparing a webinar for "Project Service". More information will follow soon.
With the new release of Dynamics CRM 2016, Microsoft is further integrating customer service with the Internet of Things. This facilitates the predictive maintenance of products. The "Spring 2016 Wave" update also includes new functions and intelligent features to help companies further optimize their service processes and respond to customer enquiries even more quickly and intuitively.
These include among others:
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