Quality-assured application support according to ITIL, certified by SAP
We offer quality-assured SAP application support – transparent and at a measurably high level! Our certified application experts assist you with the analysis and resolution of any application faults that occur. Our application management complements the SAP Standard Support or SAP Enterprise Support services in the IT strategy with consulting tailored to the customer.
Sycor SAP support stands for availability, reliability and quality
Permanently appointed experts who are familiar with the business processes of our customers are available under a central hotline number or via e-mail. All activities are recorded and documented in a call management tool according to ITIL V3. Upon request, this tool can also be made available to you for data entry and status tracking via the Internet. Integration in customer tools for documentation or change management is possible as well. Regular service reporting that covers calls, costs and optimization potential makes controlling easier for IT and company management.
With our quality-assured application management, we ensure rapid error correction, short downtimes, smooth business processes, and the release of capacities in our customers' IT departments.
SAP Partner Center of Expertise (PCoE) Certification
We are on the right track with our own high quality standards for our support: after an in-depth examination of our entire support infrastructure by SAP SE, including all service and support processes, we were awarded the "Partner Center of Expertise" (PcoE) certification. This constitutes additional proof of the high standards we maintain in our support services for SAP® Business All-in-One, SAP BusinessObjects™, and since 2016 also SAP HANA solutions.