Link to printed page: http://en.sycor-group/sap-mittelstand/sap-services/sap-support/
Printed on date: 6/24/17

SAP Support

by Sycor

Quality-assured application support according to ITIL, certified by SAP

SAP ERP Support
We offer quality-assured SAP application support – transparent and at a measurably high level! Our trained and certified application experts support you with analysis and problem-solving. Our application support complements the SAP Standard Support or SAP Enterprise Support services with consulting tailored to the customer and fast solutions.

Sycor SAP support stands for availability, reliability and quality

Permanently appointed experts who are familiar with the business processes of our customers are available under a central hotline number or via e-mail. All activities are recorded and documented in a call management tool. Upon request, this tool can also be made available to you for data entry and status tracking via the Internet. Integration in customer tools for documentation or change management is possible as well. Regular service reporting that covers calls, costs and optimization potential makes controlling easier for IT and company management. Our SAP application support is available to our customers from Monday through Friday – except on statutory holidays in Lower Saxony, on Christmas Eve and on New Year's Eve – from 8:00 am to 5:00 pm (CET). Within this window, our experts accept incoming inquiries and respond to them according to established priority levels – within one hour for priority 1 problems that are critical for your business. With our quality-assured application support, we ensure rapid error correction, short downtimes, smooth business processes and the release of capacities in our customers' IT departments. We support the success of your business with our expert know-how.

SAP Partner Center of Expertise (PCoE) Certification

We are on the right track with our own high quality standards for our support: after an in-depth examination of our entire support infrastructure by SAP AG, including all service and support processes, we were awarded the "Partner Center of Expertise" (PCoE) certification. This constitutes additional proof of the high standards we maintain in our support services for SAP® Business All-in-One and SAP BusinessObjects™ solutions.

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Phone +49 551 490 2222

Fax +49 551 490 2211

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