Microsoft Dynamics 365 (formerly Dynamics AX & CRM) is a cloud service which helps companies accelerate their digital transformation with purpose-built apps that enable them to address specific business needs. Dynamics 365 unifies CRM
functions into applications that work together seamlessly across all divisions: sales, customer service, field service, operations, financials, marketing, and project service automation. These apps can be easily and independently deployed and scaled on demand. Simply start with what you need the most. All apps are delivered through easy-to-use mobile experiences and feature offline capabilities as well.
Users can rely on Power BI
, Cortana Intelligence and Azure IoT
functions which are natively embedded. In addition, Dynamics 365 and Office 365
are deeply integrated. Since Dynamics 365 uses a new common data model, customers can extend functionality and build custom apps using PowerApps, Microsoft Flow (News: PowerApps and Flow available
) or the professional developer solutions.
In the Microsoft AppSource, customers can find app solutions from Microsoft ISV partners that also use this common data model. Using these solutions, Dynamics 365 can be easily extended with unique industry and function specific apps.