Providing our customers with fast, straightforward and reliable support is our highest priority. With a team of permanently assigned contact persons, we ensure that you can contact "your" personal support representative between 8:00 am and 5:00 pm – by e-mail or telephone. Our employees provide 1st, 2nd and 3rd-level support. Support team members assigned to a customer are integrated into the project even before the solution goes live. This way they are thoroughly familiar with the customer's Microsoft Dynamics or SAP solution and system landscape from day one. This ensures fast processing of support requests.
Benefit from our support services:
All of our support staff receive intensive, qualified training from us. In addition, we aim for Microsoft Dynamics AX certification for the entire team.
We increase efficiency even further by providing our support team with direct access to the customer's live system. This facilitates troubleshooting and problem resolution.
We structure the support request workflow using clearly defined ITIL processes and maintain an overview through uniform documentation. Prompt, direct communication with our customers is a stated goal.
We provide our customers with standard templates for creating support requests. In this way, our staff has all the information required for processing right from the start.
We also have a direct line to Microsoft support under contract – if there's a solution, we'll work together to find it!
Sycor.AX SolutionManager as the helpdesk tool
For questions, further information, or to discuss your company's needs, please don't hesitate to contact us. We'd be happy to advise you in detail!