Link to printed page: http://en.sycor-group/sycor-mbs/services/business-application-support/
Printed on date: 8/19/17

Business application support

Solution-oriented support for satisfied customers

Business Application Service - Business Application Support - application management itil
Serious problems with key business applications such as CRM systems can lead to critical situations and high costs for companies. Even smaller disruptions are frustrating for the end user and hamper the efficient completion of processes. In accordance with the ITIL standard, Sycor mbs offers practical and efficient business application support to its customers. In doing so, we ensure high-quality results – from identifying problems to problem resolution.

We have a dedicated team – multilingual if desired – in our Pharma Business Service Center, ensuring that you can always contact "your" personal support staff. Plus there is the in-depth industry and process know-how of our experts. The result: fast error correction, minimal downtime and smooth business processes.  

Are you interested in our business application support? If so, please contact us for a consultation with our experts – with no commitment on your part.

Overview of our services

  • Dedicated Agents (multilingual)
  • individual service hours
  • Problem Management
  • Access and Configuration Management
  • Change and release management including testing according to ISTQB
  • Ticketing
  • Performance Reporting
  • Quality management (SLA, FAQ, wiki, coaching etc.)
  • ITIL-Standard

References

Referenz: Intermune

European launch of a sales force structure in cooperation with Sycor mbs

Sycor mbs delivers European-wide multilingual training and testing services as well as a CRM Service Desk.

Read reference
Referenz: Pfizer

IT Service Desk for sales reps

Sycor mbs has been operating for over 8 years as an outsourcing partner for the 1st level Service Desk for approximately 700 sales representatives from Pfizer.

Read reference
AstraZeneca

New support approach for Business Applications and iOS Support with Sycor mbs

SYCOR mbs GmbH is providing business application support for four different CRM systems and the administration of several iOS apps for AstraZeneca GmbH, a research leader in the pharmaceutical sector, over the next three years.

Read reference
Jessika Steckenborn

Sycor mbs contact

Jessika Steckenborn

Director of Sales

Phone +49 551 38 39 823

jessika.steckenborn@sycor.de

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