Göttingen - 8/1/18
Global SAP Commerce Cloud Implementation at Covestro
To improve its global customer service, Covestro AG decided to replace the SAP ECO 5.0 platform its B2B online shop ran on with SAP Commerce Cloud. Sycor converted the entire shop landscape to the new system in about one year. Thanks to the new system, Covestro can now offer its customers a radically improved order and service experience in over 100 countries around the world.
“It was clear that we needed a new platform for our online shop,” says Jan Prigge, Global Webshop IT Project Lead at Covestro, and continues: "But the question was: which platform is best adapted to our level of complexity and which partner can we entrust with such a crucial project? The presentation of Sycor impressed us. Their expertise in the area of complex B2B online shops was – and still is – absolutely convincing.”
The new Covestro online shop implemented by Sycor supports numerous customer-specific product catalogues with up to 50,000 changes per day. It can be personalized in 13 languages as well as different date, unit and decimal formats. Thanks to the new masquerading functionality, customer service representatives can see the online shop from a customer perspective. It helps them quickly find and solve the problem a customer has. “We carried out several customer satisfaction surveys. They show that the whole setup meets the needs of our customers,” Charles Nie, Global Webshop Project Lead at Covestro, adds. The collaboration with Sycor did not end with the go-live. The Sycor team still provides application managed services and keeps expanding the scope of the solution.
- Simplified order placement
- Personalized landing page and multi-channel notifications based on over 10,000 events per day
- Masquerading function for better customer service
- Real time order and tracking information based on data from numerous logistic service providers and additional systems
- Technical platform to allow fast and continuous reaction to customer requirements