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You are in good hands with Microsoft Dynamics 365 Customer Engagement and our service

Dynamics CRM Service
As a full-range service provider, we accompany you in all phases of your Microsoft Dynamics 365 Customer Engagement project.

Our CRM expertise from the preliminary design study to support

As a certified Microsoft partner, we assist you with coordinated performance modules. Thanks to our sophisticated concept, your CRM project is sure to succeed from A to Z!   Our CRM expertise from the preliminary design study to support

Preliminary design study

  • CRM strategy consulting
  • Process and technology consulting
  • Proof of concept


  • License consulting for Microsoft and add-ons
  • Attractive license models with Sycor as your cloud solution provider

Implementation using the 80:20 method

  • Configuration
  • Customizing
  • Interface preparation (AX, SAP…)
  • Data transfer
  • Integration of add-ons and partner solutions
  • Testing


Change management and training

  • Handling of project communication
  • Concurrent change management
  • Multilingual user and key user training



  • Professional application support
  • Delegated administration – we handle administrative tasks for you on request

Our comprehensive CRM service offers the following benefits for you:

  • Project management from A to Z
    We assist you in all phases of your CRM project – from the call for bids to satisfied users.
  • Minimal effort, maximum results
    We implement Microsoft Dynamics 365 Customer Engagement using the proven 80:20 method. Our motto: As much standard as possible, as little adaptation as necessary!
  • Years of experience
    We contribute our CRM and industry expertise to customer projects – benefit from our know-how and allow us to advise you!
  • A strong partner
    As one of the largest Microsoft partners in the D-A-CH region, we know exactly what counts for the integration of Microsoft Dynamics 365 Customer Engagement with other Microsoft technologies (such as Skype for Business, Power BI or SharePoint).
  • Scalability
    Sycor maintains partnerships with other software providers in order to expand the functionality of Microsoft Dynamics 365 Customer Engagement to meet specific requirements. We help you identify the best add-ons and assist with their seamless integration.
  • Ready for cloud
    The future of CRM lies in the cloud. We take you there safely. With the online version of Microsoft Dynamics 365 Customer Engagement, you benefit from the full range of functionality while reducing your hardware and software investments!
Bernd Carstens

Sycor mbs contact

Bernd Carstens

Account Manager

Phone +49 551 38 39 832

Uwe Schaarschmidt

Sycor contact

Uwe Schaarschmidt

Sales Microsoft Dynamics

Phone +49 551 490 2531

Local Contact Americas
Local Contact Asia


Heinrich-v.-Stephan-Str. 1-5

37073 Göttingen

Phone +49 551 490 0


Easy Software Premium Partner