Microsoft Dynamics 365 for Customer Service

With you, the customer is always king? You want to gain loyal customers and always keep your customers up to date? And of course you want to be that crucial step ahead of the competition as well? With Microsoft Dynamics 365 for Customer Service, you offer your customers the seamless service they expect and consistently provide them with all information in the right place at the right time.

With Microsoft Dynamics 365 for Customer Service, you boost customer loyalty using a uniform platform with a consistent service experience in all relevant channels. That turns your customers into true fans and your service staff into motivated helpers backed by an efficient solution. In parallel you analyze customer data and use the results to offer convincing services, from self-service portals on the web to personal contact with customers by e-mail, chat, or telephone.

Microsoft Dynamics 365 for Customer Service not only simplifies work for your employees, you also benefit from streamlined processes and generate higher sales.

Offer outstanding customer service and boost customer loyalty with Microsoft Dynamics 365 for Customer Service. We show you how!  

Microsoft Dynamics 365 for Customer Service – gain loyal customers

 Dokument                   Computer

Everything at a glance

Customer information such as orders, complaints, questions, and preferences is presented quickly and clearly.


Omni-channel service

With Microsoft Dynamics 365 for Customer Service, you provide uniform service across all channels including social media.

Self-Service portals

Your customers can inform themselves through a user-friendly portal and network in the online community.

Voice of the customer

Listen to your customers! Surveys are an easy way for customers to provide feedback, and for you to quickly identify possible problems.

Digital Intelligence

Identify trends, anticipate opportunities, and gain valuable insights through interactive dashboards and data visualizations.


Count on Sycor.Service! The streamlined solution tailored to efficient customer service processes – fully integrated into Microsoft Dynamics 365 for Operations. With Sycor.Service you extend the service life of equipment, machines, and plants with optimum services.

Harald Simon

Sycor contact

Harald Simon

Business Development
Microsoft Dynamics CRM

Phone + 49 551 490 2735



Heinrich-v.-Stephan-Str. 1-5

37073 Göttingen

Phone +49 551 490 0

Easy Software Premium Partner