Microsoft Dynamics 365 for Operations – powerful Functions for Retailers


Sycor expertise for Microsoft Dynamics 365 and retail

With our expertise for Microsoft Dynamics 365 for Operations and our industry know-how accumulated in numerous projects, we ensure that our customers reap the full benefits of Microsoft Dynamics 365 for Operations in the retail sector. Microsoft Dynamics 365 makes it possible to drive the digital transformation on the basis of a company-wide uniform platform, entirely redesigning the business processes at the same time.

With Microsoft Dynamics 365 and our help, you provide your employees with the tools they need to take the shopping experience online and offline in your stores to a whole new level. You will handle changing requirements and customer expectations more easily and convince your customers with personalized, consistent shopping experiences on websites, mobile devices, in brick-and-mortar retail shops, and at all other touchpoints.

What's more, we help you optimally use the functionality of the Power BI, Cortana Intelligence, and Azure IoT solutions embedded directly in Microsoft Dynamics 365. We also assist you with expanding the functionality using PowerApps, Microsoft Flow, or the professional developer solutions.


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Microsoft Dynamics 365 for Operations – consistent business processes for retailers

Microsoft Dynamics 365 for Operations delivers consistent business processes for retailers, including convincing functions for the point of sale (POS), omni-channel management, order processing, e-commerce, merchandising, supply chain management, procurement, and finance.

With the omni-channel management functions of Microsoft Dynamics 365 for Operations, you have all scenarios under control: Customers can buy online and pick up at the store, or buy in one of your shops and pick up the goods at another one. You have the flexibility to process hybrid orders down to the single line item level.

The modern POS system of Microsoft Dynamics 365 provides your sales staff with all the information they need for top-class, personalized customer service. They are always informed about orders, purchases, preferences, and possible memberships in clubs or bonus programs, have access to stock levels in real time, and get back office support and consolidated data from procurement and goods receiving.

Powerful analytics and business intelligence functions on the basis of data generated by the buying behavior of your own customers, market data, and externally acquired data provide aggregated insights that let you improve the accuracy of your sales planning in order to increase the availability of goods and minimize warehousing costs. You realize additional potential for improvements in merchandising and the supply chain.


Retail experience in the rental environment

With expert knowledge gained through numerous projects in the retail and rental sectors, we link processes with Microsoft technologies to create a whole new customer experience at the point of sale in the rental industry. Meeting the demands of rental business, we merge best practice retail functionality from Microsoft Dynamics 365 for Operations with CRM and other customer-related processes, and expand it with rental-specific functions. Seamless M-POS (Modern Point of Sale) integration and an App developed in-house complete the experience for your customers – both during pickup and return.  >>learn more

Amway brings business ownership to every corner of the globe with Microsoft Dynamics 365



Our References in the Retail Sector:


C B König Feuerschutz


Implementation of Microsoft Dynamics

C.B. König Feuerschutz GmbH has a new ERP system: The company from Halstenbek is fit for the future with the modern Microsoft Dynamics platform. Project implementation was handled by the Göttingen-based full-range Microsoft Dynamics service provider Sycor.

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New ERP in just five months

INOPHA GmbH based in Brandenburg is live with Microsoft Dynamics 365 for Finance and Operations as a cloud solution. The pharmaceuticals distributor meets the requirements for reliable process support with the new ERP system. Dynamics 365 also has the necessary scalability and flexibility to handle current and future planned growth. SYCOR GmbH based in Göttingen was the chosen implementation partner.

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Ratioform Verpackungen GmbH

Introduction of Microsoft Dynamics AX

Ratioform Verpackungen GmbH, a dealer specializing in shipping packaging, took advantage of Sycor's know-how for the introduction of Microsoft Dynamics AX for its departments, order fulfillment, financial accounting, and cost accounting. We made custom adaptations for the order workflow, in receiving, and difference processing, and we integrated special conditions for customers. We also handled the integration of LVS, the online shop, the CRM system, and BottomLine.

OCS Distribution Deutschland AG

Microsoft Dynamics AX Implementation with a interface to the system of the Russian branch

OCS Distribution Deutschland AG is a distributor of software, hardware, and network components. We implemented Microsoft Dynamics AX with a unilateral interface to the system of the Russian branch and manage the system. The financial accounting, accounts receivable and accounts payable, and storage modules were introduced. Incoming delivery notes, incoming invoices, and orders are imported via the interface adapted by us to the AX system in Russia. Furthermore, we implemented partially automated data processing and management of invoices without goods.

Sächsische Landeskontrollverband e.V.

Implementation and Migration

Sächsischer Landeskontrollverband e.V. offers laboratory services for agricultural companies, sale of ear tags, and livestock management, among other things. We first implemented Microsoft Dynamics AX 2.1 and then performed the migration to AX 4.0 and later to Microsoft Dynamics AX 2012 R2. With our help Microsoft Dynamics AX is now positioned as the central accounting and management system, including various interfaces to special laboratory systems.

The accounts receivable and accounts payable, storage, and financial and assets accounting modules are used. We integrated the VVVO (Viehverkehrsverordnung – Cattle Commerce Directive) and the MLP (Milchleistungsprüfung – Milk Production Inspection). The overall system was consolidated as an "industry solution".


Landeskontrollverband Berlin-Brandenburg e.V.

Microsoft Dynamics AX 2012 R2 Implementation

At Landeskontrollverband Berlin-Brandenburg e.V. (laboratory services for agricultural companies, sale of ear tags, and livestock management) we introduced Microsoft Dynamics AX 2012 R2 (the system version of the Sächsischer Landeskontrollverband e.V.) and established it as the management system for compliance with the Cattle Commerce Directive (Viehverkehrsverordnung – VVVO).

POLO Motorrad und Sportswear GmbH

Manage the Microsoft Dynamics AX solution

We manage the existing Microsoft Dynamics AX solution (financial accounting, storage, accounts receivables and accounts payables) of POLO Motorrad und Sportswear GmbH and advance the functional structure systematically. POLO Motorrad develops and sells motorcycle apparel, access, and technology and is one of the industry's leading suppliers with 700 employees.

Werner GmbH

Manage the Microsoft Dynamics AX solution

Werner GmbH, a specialty wholesaler for products from the areas of cable TV networks and satellite reception, passive components for the electronics industry, and measuring devices for the electrical trade and industry, has us manage its Microsoft Dynamics AX solution. The financial accounting, storage, and accounts receivable and accounts payable modules are used. We created custom developments for the shipping modules and for project prices in the order.


Sycor – Partner for Dynamics 365

Comprehensive services, solutions and our own apps for Microsoft Dynamics 365 more
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