Waterlogic plant in Qingdao (China)
with new ERP system
New implementation of
Microsoft Dynamics AX 2012

The production plant in Qingdao completed the implementation of a new ERP system. Microsoft Dynamics AX 2012 was the system of choice – along with the IT service provider Sycor.

Referenz Waterlogic

The British company Waterlogic has been providing solutions for the supply of drinking water in the workplace for more than two decades – ranging from small countertop units to large, high-performance floor units. Waterlogic water dispensers are an alternative to bulk bottled systems. Storing, transporting, and handling packaged water is eliminated. Waterlogic’s latest innovation is the patented UV technology Firewall, that is unique in the world. A special UV unit directly at the point of dispense, removes bacteria immediately before dispensing purified water.

Wanted: flexible IT solution

Waterlogic wanted to support its growth strategy through the deployment of new enterprise software. Requirements of the new IT infrastructure were clearly defined: more automation, fewer processes, and minimization of data from various sources. Working processes needed to be mapped consistently across all business areas, made more efficient, and offer maximum information transparency. A long-term perspective was also crucial: Waterlogic was looking for a flexible, international solution with a high level of investment security.  With the ERP solution from Microsoft, the company has chosen a powerful and scalable ERP system that is also able to cover future expansions of the business orientation.

New benefits through Microsoft Dynamics AX

A lot of manual work was required since the old system was no longer able to provide all of the required functionality, for example in material requirements planning. Integration between business processes and financial accounting was lacking as well. The number of users who could work with the system simultaneously was limited. Reporting and analysis possibilities were restricted as well. "A wide variety of data was gathered by Microsoft Dynamics AX from various sources, so naturally that meant a lot of work and effort. Now anyone can simply look at the data in Microsoft Dynamics AX at any time is how Falk Starke, Project Manager Sycor, sums up the benefit of the new system. In addition, approval processes can now be represented in Microsoft Dynamics AX online and without significant effort. The BI system from BellaDati has also been implemented, as a third-party system to  provide most of the analysis reports required by the company.

Major challenges in the project

As simple as it sounds, the project involved major challenges. "Waterlogic has more than 10,000 articles and over 1,000 BOMs. These had to be cleaned up for data migration, their format standardized, and they had to be imported into AX. This was a tremendous task for both sides," Starke explains. "There were some hurdles to cross during the project, but Sycor rose to the challenges and ultimately we were able to implement the system successfully," says Lukas Vildman, Head of IT Europe of Waterlogic. "The functionality of Microsoft Dynamics AX is convincing and a good fit for manufacturing, specifically because of a very powerful MRP function. We are extremely satisfied, especially with the approval processes. With Microsoft Dynamics AX, as the data standardization platform for inventory management, we are saving a lot of time and manual work," says Lukas Vildman in conclusion.


  • Mapping the production processes and requirements planning
  • Faster access to production data
  • Data standardization

About the company



Head office: Maidenhead, United Kingdom (founded in 1992)

Employees: 2,000 active in more than 50 countries worldwide

Industry: Manufacturing and rentals,

Products: Point of Use Water Dispensers and water filters integrated into the water network

Implementation team: Led by Waterlogic Group IT jointly with Waterlogic China

Web: www.waterlogic.com

Project: Implementation of Microsoft Dynamics AX 2012 at the Qingdao plant)

Marco Arndt

Sycor contact

Marco Arndt

Member of the
Management Board
Microsoft Dynamics


Phone +65 6500 6319



Heinrich-v.-Stephan-Str. 1-5

37073 Göttingen

Phone +49 551 490 0


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