IT Service Management
Your IT in top form
We support your business processes with an efficient IT organization
Our services ensure transparency, control and process automation. We are able to support and continuously optimize the efficiency, quality and cost-effectiveness of your IT. For you this results in better risk assessment and improved IT compliance. Our IT service processes are consistently based on ITIL , the best practice in IT service management (service support and service delivery). We focus on continuously improving the quality of service for our customers. Based on internal and external audits, and under consideration of customer feedback, we review and optimize these processes regularly in order to better meet your requirements.
We provide regular information about our services. You can rest assured that we will meet our service level agreements. Improving processes is just as important to us as trusting, open and close collaboration with our customers. Your wishes and requirements have the highest priority for us. We not only find the best technical solution for you, we also rely on competent staff and ensure legal compliance (e.g., data privacy laws, telecommunications regulations, product liability laws).
- Monthly service reporting: Comprehensive information about our activities and performance especially for your chosen services
- Service level agreements: This is how you control and manage the quality and quantity of our services
- Customer satisfaction: Since we have implemented and are evaluating this feedback process at different levels, we are able to ensure a high level of customer satisfaction throughout the service period
- Cost transparency: Comprehensive reporting and the service meetings ensure that you are always up to date and can make changes as needed
Overview of our services:
- ITIL-compliant services
- Our Sycor Service Center has a global focus with multilingual skills
- 24/7 availability, 365 days a year
- Project implementation based on high-quality project management, uniform within Sycor
- As an SAP hosting partner, Microsoft Gold Certified Partner and a QM-certified company, our services and processes for our customers are regularly reviewed by a third party