IT Service Desk for sales reps
Sycor mbs operates for over 8 years as an outsourcing partner for the 1st level Service Desk for approximately 700 sales representatives from Pfizer.
The Pfizer sales force directs all the questions and queries concerning software and hardware to the ELISA team (Electronic Information System for the Sales) of the IT service provider Sycor mbs in Göttingen. According to Jürgen Hauck, Business Technology Regional Lead Oncology Europe & BT Country Lead Germany, Pfizer.: „The ELISA team of Sycor mbs has been a reliable partner in providing support to our sales force for many years . The regular positive feedback from our users in the field is clear evidence of that“.
Sycor mbs has been a service partner for Pfizer since 2004. Initially it provided support for the internal IT support teams in Karlsruhe. Later, in the course of relocation to Berlin all ELISA tasks were outsourced to Sycor mbs in Göttingen. Sycor mbs operates as an audited site with direct access to Pfizer network.
1st level – the main task
Project: IT Service Desk for sales reps (from 2004 till present)
- Project goals: service desk for the Pfizer sales force in Germany
- 1st level service desk
- hardware replacement/ maintenance
- software management and distribution
- asset management
- mobile device management
- supplier management
- user management / accounts
More about the company:
Headquarters: Berlin, Germany
Company size: more than 80.000 employees in 80 countries