Pharma business support
Full service for your field representatives

With your field service employees making several thousand customer visits per year, your administrative effort is tremendous – from order entry and master data management to visit management and route planning to the calculation of bonuses. With our help, you can successfully coordinate your field service and order processing. Our goal: significantly simplified operating processes for you and your field representatives.

We offer full service for your CRM system and handle data management entirely on your behalf. We inform and train your field service employees with targeted training and supplementary learning aids. In doing so, we help your employees use the hardware and software professionally. In case of problems with the CRM system or hardware, your field service employees can confidently look to our service desk or business application support for assistance. We handle the entire rollout for you if desired. Thanks to our comprehensive services, you don't need to worry about a thing and can focus entirely on your core business.

Would you like to learn more? Then contact us for an appointment with our experts, with no commitment on your part.

Our services for your CRM system:

  • Operative CRM – business application service
  • Supplier management
  • Territory management (TRA)
  • Analytical CRM – sales force effectiveness
  • Qualitative and quantitative analyses
  • Quota and incentives
  • Sample management (German Pharmaceuticals Act § 47)


Referenz: Intermune

European launch of a sales force structure in cooperation with Sycor mbs

Sycor mbs delivers European-wide multilingual training and testing services as well as a CRM Service Desk.

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Referenz: Pfizer

IT Service Desk for sales reps

Sycor mbs has been operating for over 8 years as an outsourcing partner for the 1st level Service Desk for approximately 700 sales representatives from Pfizer.

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New support approach for Business Applications and iOS Support with Sycor mbs

SYCOR mbs GmbH is providing business application support for four different CRM systems and the administration of several iOS apps for AstraZeneca GmbH, a research leader in the pharmaceutical sector, over the next three years.

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Jessika Steckenborn

Sycor mbs contact

Jessika Steckenborn

Sales Manager Life Sciences

Phone +49 551 38 39 823


Heinrich-v.-Stephan-Str. 1-5

37073 Göttingen

Phone +49 551 490 0

 Ysura_GmbH_Logo_sw Veeva Partner SW Smbs: MS Partner Logo sw