Junior Service Consultant Microsoft Dynamics AX / D365FO – SCM

Location: Pittsburgh

SYCOR AMERICAS Inc. works for the business success of our customers as a full-range IT service provider with more than 750 employees worldwide. Among other things, we implement and operate industry-oriented Microsoft Dynamics solutions. As one of the world’s largest Microsoft Dynamics service providers and a Microsoft Gold Certified Partner, we offer development opportunities in a growing work environment. As we expand our North American business for Microsoft Dynamics 365 (AX and CRM), we are looking for highly motivated candidates, interested in the opportunity to participate in a fast growing IT sector. At Sycor, you can expect interesting and challenging tasks in a fun, international work environment.

Your future responsibilities:

  • After receiving training, you will be in charge of customer inquiries in an ERP system (Microsoft Dynamics AX / D365FO)
  • Create, analyze and solve incidents reported by customers
  • Work with development and consulting to implement customer specific solutions
  • You will eventually work as a Service Delivery Manager and be responsible for advanced customer questions, budgets and billing

Your profile:

  • BS in Business, Computer science or Engineering with major in supply chain management or respective work experience
  • Understanding of business processes
  • Prior experience in customer IT service preferable (also internal customers, e.g. in an internal support department)
  • Experience with ERP and/or CRM software such as Microsoft Dynamics or SAP a plus
  • Proficient in Microsoft Office
  • High customer service orientation
  • Language: Excellent English, German a plus
  • Strong communication, team and customer skills
  • Strong analytical skills and design capabilities
  • High motivation and work philosophy
  • Able to work independently

We offer:

  • Competitive compensation
  • Medical, Dental, Vision benefits
  • Paid time off
  • Excellent working conditions in an employee oriented environment
  • Challenging and interesting tasks in a growing company
  • Transparency and open communication
  • Environment where friendliness and respect to colleagues and customers is of high importance


Please send your application with resume and cover letter to darla.rosnack@sycoramericas.com. We look forward to hearing from you!
Darla Rosnack


Darla Rosnack

Executive Assistant

Phone +1 412 788 9494


Heinrich-v.-Stephan-Str. 1-5

37073 Göttingen

Phone +49 551 490 0


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