Microsoft Dynamics 365 for Operations – Powerful Functions for Retailers


Sycor expertise in Microsoft Dynamics 365 and retail

With our expertise in Microsoft Dynamics 365 for Operations and our industry know-how accumulated from numerous projects, we ensure that our customers reap the full benefits of Microsoft Dynamics 365 for Operations in the retail sector. Microsoft Dynamics 365 makes it possible to drive the digital transformation on the basis of a company-wide uniform platform, entirely redesigning the business processes at the same time.

With Microsoft Dynamics 365 and our help, you provide your employees with the tools they need to take the shopping experience in your stores to a whole new level - on and offline. Handle changing requirements and customer expectations with ease and win your customers over with personalized, consistent shopping experiences online, via mobile devices, in your brick and mortor stores, and at all other touchpoints.

What's more, we help you optimally use the functionality of Power BI, Cortana Intelligence, and Azure IoT, embedded directly into Microsoft Dynamics 365. We also assist you in expanding the functionality using PowerApps, Microsoft Flow, or professional developer solutions.

Office365 CortanaIntelligence PowerBI AzureMashineLeraning PowerApps
Office 365 Cortana Intelligence Power BI Azure Machine Learning Power Apps


Microsoft Dynamics 365 for Operations – consistent business processes for retailers

Microsoft Dynamics 365 for Operations delivers consistent business processes for retailers, including convincing functions for the point of sale (POS), omni-channel management, order processing, e-commerce, merchandising, supply chain management, procurement, and finance.

With the omni-channel management functions of Microsoft Dynamics 365 for Operations, you gain control of all purchase scenarios: Customers can buy online and pick up in store, or pay for an item at one store and pick it up from another one. You have the flexibility to process hybrid orders down to the single line item level.

Microsoft Dynamics 365's modern POS system provides your sales staff with all of the information they need for first-class, personalized customer service. They are always informed about orders, purchases, preferences, and possible club memberships or bonus programs. They have access to stock levels in real time, and get back office support and consolidated data from procurement and goods receiving.

Powerful analytics and business intelligence functions based on data generated by your customers' buying behavior, market data, and externally acquired data provide aggregated insights. This allows you to improve the accuracy of your sales planning so you can increase the availability of goods and minimize warehousing costs. You also gain potential for improvements in merchandising as well as in the supply chain.


 Retail experience in the rental environment

With expert knowledge gained through numerous projects in the retail and rental sectors, we link processes with Microsoft technologies to create a whole new customer experience at the point of sale in the rental industry. To meet the demands of rental businesses, we merge best practice retail functionality from Microsoft Dynamics 365 for Operations with CRM and other customer-related processes, and expand it with rental-specific functions. Seamless M-POS (Modern Point of Sale) integration and an app developed in-house complete the experience for your customers – during both pickups and returns. >>Learn more

Amway brings business ownership to every corner of the globe with Microsoft Dynamics 365



C B König Feuerschutz

Implementation of Microsoft Dynamics

C.B. König Feuerschutz has a new ERP system: The company from Halstenbek, Germany is fit for the future with the modern Microsoft Dynamics platform. Project implementation was handled by Sycor.

Read Reference Story

Ratioform Verpackungen GmbH

Introduction of Microsoft Dynamics AX

Ratioform Verpackungen GmbH, a dealer specializing in shipping packaging, took advantage of Sycor's know-how for the introduction of Microsoft Dynamics AX (now Dynamics 365 for Operations) for its departments, order fulfillment, financial accounting, and cost accounting. We made custom adaptations for the order workflow, in receiving and difference processing, and we integrated special conditions for customers. We also handled the integration of LVS, the online shop, the CRM system, and BottomLine.

OCS Distribution Deutschland AG

Microsoft Dynamics AX Implementation with an interface to the AX system of its Russian branch

OCS Distribution is a distributor of software, hardware, and network components. We implemented Microsoft Dynamics AX (now Dynamics 365 for Operations) with a unilateral interface to the system of the Russian branch and manage the system. The financial accounting, accounts receivable, accounts payable, and storage modules were introduced. Incoming delivery notes, incoming invoices, and orders are imported via the interface to the AX system in Russia. Furthermore, we implemented partially automated data processing and management of invoices without goods.

Sächsische Landeskontrollverband e.V.

Implementation and Migration

German company, Sächsischer Landeskontrollverband e.V. offers laboratory services for agricultural companies, sale of ear tags, and livestock management, among other things. We first implemented Microsoft Dynamics AX 2.1 and then performed the migration to AX 4.0 and later to Microsoft Dynamics AX 2012 R2. With our help Microsoft Dynamics AX (now Dynamics 365 for Operations) is now positioned as the central accounting and management system, including various interfaces to special laboratory systems.

The accounts receivable and accounts payable, storage, and financial and assets accounting modules are used. We integrated the VVVO (German Cattle Commerce Directive) and the MLP (German Milk Production Inspection). The overall system was consolidated as an "industry solution".

Landeskontrollverband Berlin-Brandenburg e.V.

Microsoft Dynamics AX 2012 R2 Implementation

With Landeskontrollverband Berlin-Brandenburg e.V. (laboratory services for agricultural companies, sale of ear tags, and livestock management), we introduced Microsoft Dynamics AX 2012 (now Dynamics 365 for Operations) R2 (the system version of the Sächsischer Landeskontrollverband e.V.) and established it as the management system for compliance with the German Cattle Commerce Directive (VVVO).

POLO Motorrad und Sportswear GmbH

Management of POLO's Microsoft Dynamics AX solution

We manage POLO's existing Microsoft Dynamics AX solution (financial accounting, storage, accounts receivables and accounts payables) and have advanced the functional structure systematically. POLO Motorrad develops and sells motorcycle apparel and technology and is one of the industry's leading suppliers with 700 employees.

Werner GmbH

Management of Werner's Microsoft Dynamics AX solution

Werner GmbH, a specialty wholesaler for products from the areas of cable TV networks, satellite reception, passive components for the electronics industry, and measuring devices for the electrical industry, has us manage its Microsoft Dynamics AX solution. The financial accounting, storage, and accounts receivable and accounts payable modules are used. We created custom developments for the shipping modules and for project prices in the order.


Sycor – Partner for Dynamics 365

Comprehensive services, solutions and our own apps for Microsoft Dynamics 365
learn more

Retail Experience in the Rental Environment

We create a whole new customer experience at the point of sale in the rental industry. Learn more
John Bertolino


John Bertolino

Sales & Marketing Director

Phone +1 412 788 9494


Heinrich-v.-Stephan-Str. 1-5

37073 Göttingen

Phone +49 551 490 0

SAPGoldPartner ARA American Rental Association - Associate Member