Business application support
Solution-oriented support for satisfied customers
We have a dedicated team – multilingual if desired – in our Pharma Business Service Center, ensuring that you can always contact "your" personal support staff. Plus there is the in-depth industry and process know-how of our experts. The result: fast error correction, minimal downtime and smooth business processes.
Are you interested in our business application support? If so, please contact us for a consultation with our experts – with no commitment on your part.
Overview of our services
- Dedicated Agents (multilingual)
- individual service hours
- Problem Management
- Access and Configuration Management
- Change and release management including testing according to ISTQB
- Performance Reporting
- Quality management (SLA, FAQ, wiki, coaching etc.)
European launch of a sales force structure in cooperation with Sycor mbs
Sycor mbs delivers European-wide multilingual training and testing services as well as a CRM Service Desk.Read reference
New support approach for Business Applications and iOS Support with Sycor mbs
SYCOR mbs GmbH is providing business application support for four different CRM systems and the administration of several iOS apps for AstraZeneca GmbH, a research leader in the pharmaceutical sector, over the next three years.Read reference